Frequently Asked Questions (FAQ)
At Nancy Finn, we are dedicated to helping you feel confident and stylish in every dress you wear. Below are some frequently asked questions to assist you in navigating your shopping experience with us.
1. What types of dresses do you offer?
NancyFinn.com offers a wide variety of dresses including casual, evening, cocktail, formal, and seasonal styles. We frequently update our inventory with the latest trends and timeless classics to suit every occasion and personal style.
2. How do I choose the right size?
Each product page includes a detailed size chart to help guide you. Please measure yourself carefully (bust, waist, hips) and compare your measurements with our chart. If you are between sizes or unsure which size to choose, feel free to contact us at [email protected] — our support team is happy to help!
3. What materials are your dresses made from?
Our dresses are made from a variety of high-quality materials such as cotton, linen, polyester blends, satin, chiffon, and more. Specific fabric details are listed on each product page to help you make an informed decision.
4. Do you offer international shipping?
Yes, we ship worldwide. International shipping fees and delivery times may vary based on location. You will see the shipping cost at checkout. Please note that customers are responsible for any applicable customs duties or taxes.
5. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Standard domestic shipping takes 5–7 business days. International orders may take between 10–20 business days, depending on the destination and customs processing.
6. Can I return or exchange an item?
We offer a 30-day return or exchange window from the date of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. For more details on how to return or exchange, please refer to our Return & Exchange Policy or email us at [email protected].
7. How do I track my order?
Once your order is shipped, you will receive an email with tracking details. You can also track your order by logging into your account on nancyfinn.com and viewing your order history.
8. What should I do if my item is damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected]. Include your order number and a clear photo of the item. We will resolve the issue promptly.
9. Do you restock sold-out items?
We try to restock popular items based on demand and availability. If an item you love is out of stock, we recommend signing up for restock notifications on the product page or contacting our team to inquire about future availability.
10. How can I contact customer support?
You can reach our support team anytime by emailing [email protected]. We aim to respond to all inquiries within 24–48 business hours.
Thank you for choosing Nancy Finn. We’re here to make your shopping experience as smooth and stylish as possible.
